Our client who is a leading company in IT solutions in Baghdad, Is seeking a qualified IT Support Engineer to fill this position and play a vital role in the overall success of the company.
Location
Baghdad - Mansour
Working time
8:00 AM - 4:00 PM / 5 Days a week
Salary range
1,000,000 - 1,250,000 IQD
Gender
Male / Female
Responsibilities
- Diagnose and resolve Windows-related issues, including performance problems, BSOD errors, recovery loops, driver conflicts, and basic hardware faults.
- Perform first-level network troubleshooting, covering DHCP, DNS, VPN connectivity, and general network topology issues.
- Manage tickets within the ticketing system: log issues accurately, assign priorities, and ensure timely follow-up until resolution.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and assist users with operational issues.
- Handle daily IT operations such as device and workstation setup, software installation, and user access provisioning.
- Maintain IT asset records, ensure device compliance, and support lifecycle tracking and reporting.
- Follow IT security best practices, ensuring proper data protection and adherence to company policies.
- Identify recurring technical problems and proactively suggest solutions or process improvements to enhance IT service quality.
Qualifications
- English Level: Minimum B2, with the ability to write business-ready emails, reports, and documentation.
- Education: Bachelor’s degree in Computer Science or Computer Engineering.
- Experience: Minimum 1.5 years of professional IT support experience (not less than 18 months).
- Preference: Candidates with at least 1 year of experience in NGOs will be given priority.
- Communication Skills: High communication skills and strong customer-handling ability; must deal with users professionally, respectfully, and with strong work ethics.
- Multitasking & Pressure Handling: Ability to work under pressure, manage multiple tasks, and de-escalate incidents calmly.
- Documentation: Ability to prepare, update, and maintain user guides, procedures, and IT documentation.
- Professional Conduct: Reliable, organized, proactive, and capable of working independently and collaboratively.