Call center manager
--MASTERMINDS--
A masterminds client who is a leading company specialized in the field of food industry in Baghdad, is seeking a qualified Call Center Manager to fill this position and play a vital role in the overall success of the company.
Location
Baghdad - Aweerij
Working time
8 Hours a day / 6 days a week
Salary range
Start form 1,500,000 IQD
Gender
Male / Female
Responsibilities
- Manage call center staff by training employees and preparing work schedules to ensure full coverage at all times
- Oversee orders and customer service
- Handle customer complaints and resolve them promptly
- Monitor quality and performance by reviewing customer calls and evaluating their quality.
- Suggest improvements in work methods or systems to enhance speed and accuracy
Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field (preferred).
- Minimum 3–5 years of experience in call center management or customer service leadership.
- Strong leadership and team management skills
- Familiarity with customer service software
- Experience in the food & beverage or hospitality industry is a plus
- English proficiency is an advantage