Customer Service Representative
--MASTERMINDS--
Our client, a leading company in the travel and tourism sector, is seeking a qualified Customer Service Representative to fill this position and play a vital role in the company’s overall success.
Location
Mansions
Working time
9 Hours per day / 6 Days a week
Salary range
600,000 per month
Gender
Male / Female
Responsibilities
- Handle inbound and outbound calls professionally.
- Respond to customer inquiries via phone, WhatsApp, and email.
- Provide accurate information on flight tickets, hotel bookings, and travel services.
- Assist customers with booking modifications and cancellations, following up until resolution.
- Follow up on complaints and escalate complex cases to the Customer Service Supervisor.
- Update customer data and requests using CRM and Odoo systems.
Qualifications
- Experience in customer service or call center operations.
- Good communication, active listening, and problem-solving skills.
- Good command of Arabic and basic English.
- Good computer skills and familiarity with CRM systems.
- Experience in travel and tourism or knowledge of flight and hotel bookings is a plus.