Customer Service Supervisor
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Our client, a leading company in the travel and tourism sector, is seeking a qualified Customer Service Supervisor to fill this position and play a vital role in the company’s overall success.
Location
Monsieur
Working time
9 Hours per day / 6 Days a week
Salary range
750,000-950,000 per month
Gender
Male / Female
Responsibilities
- Supervise daily customer service operations and team performance.
- Monitor call quality, response times, and customer satisfaction.
- Handle escalated complaints and follow up on booking issues and cancellations.
- Prepare daily, weekly, and monthly performance reports.
- Coordinate with Sales, Supplier Management, and other departments.
- Train, coach, and evaluate customer service staff.
Qualifications
- Experience in customer service or call center operations, including previous team supervision or leadership.
- Knowledge of customer service KPIs such as CSAT, FCR, and SLA.
- Experience handling customer complaints and escalations.
- Experience in travel and tourism, or with 3CX and Odoo systems, is a plus.
- Good command of Excel and reporting, plus familiarity with CRM systems.