Social Media and CRM Team Leader
--MASTERMINDS--
Our client, a leading company in the automotive sector, is seeking a qualified Social Media and CRM Team Leader to join their team and lead social media and customer relationship activities, ensuring professional communication, engaging content, and a consistent customer experience across all platforms.
Location
Baghdad - Al-Jadriyah
Working time
8:30 am - 4:30 pm / 6 Days a week
Salary range
700,000 IQD
Gender
Female
Responsibilities
- Lead and supervise social media and CRM activities, ensuring consistent and professional customer communication.
- Create, design, and publish engaging content across social media platforms in line with the company’s brand identity.
- Monitor customer inquiries and guide the team in providing professional, timely, and appropriate responses.
- Develop response templates and communication guidelines for customer interactions.
- Coordinate with the team to improve customer engagement and service quality.
Qualifications
- Previous experience in social media management, CRM, customer service, or a related role.
- Strong skills in content writing, graphic design, and social media content creation.
- Good communication, leadership, and organizational skills.
- Creative mindset with good attention to detail and customer-focused communication.
- Ability to guide and supervise a customer service.