Customer Experience Manager
--MASTERMINDS--
Our client, a leading company in the Home Appliances sector, is seeking a qualified Customer Experience Manager to fill this position and play a vital role in the company’s overall success.
Location
Harthiya
Working time
8 Hours per day / 6 Days a week
Salary range
3,000,000 - 3,500,000 IQD
Gender
Male
Responsibilities
- Manage and oversee maintenance operations and after-sales services.
- Supervise call center operations and ensure efficient handling of customer inquiries, complaints, and service requests.
- Coordinate and manage freelance technicians, ensuring timely and effective maintenance services.
- Monitor service quality, response times, and customer satisfaction.
- Establish and improve maintenance workflows and after-sales service procedures.
- Coordinate with internal teams to resolve customer issues and improve the overall customer experience.
Qualifications
- 3–5 years of relevant experience in maintenance operations, after-sales services, technical service management, or customer experience management.
- Strong operational background in maintenance and after-sales services, preferably within the home appliances industry.
- Technical knowledge of the maintenance and repair of household appliances is highly preferred.
- Experience supervising call center teams and coordinating freelance technicians or field service personnel.
- Ability to manage multiple service requests and ensure timely resolution of customer issues.