Tourist Village Manager
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Our client who is a leading company specialized in the field of Hospitality industry solutions in Baghdad, is seeking a qualified Tourist village manager to fill this position and play a vital role in the overall success of the company.
Location
Baghdad
Working time
9:00 AM - 5:00 PM / 6 Days a week
Salary range
7,000 $
Gender
Male / Female
Responsibilities
- Oversee the overall daily operations of the tourist village to ensure smooth and efficient performance.
- Manage and supervise all departments including accommodation, facilities, maintenance, security, and guest services.
- Develop and implement operational policies, procedures, and standards to enhance service quality and guest satisfaction.
- Lead, train, and evaluate staff performance, ensuring high productivity and professional conduct.
- Prepare and manage operational budgets, control costs, and optimize profitability.
- • Develop and execute marketing and sales strategies to increase occupancy rates and revenues.
- • Build relationships with travel agencies, corporate clients, tour operators, and key partners.
- • Monitor sales performance, analyze market trends, and identify new business opportunities.
- • Ensure excellent customer experience by handling guest feedback, complaints, and special requests professionally.
- • Coordinate promotional campaigns, events, and seasonal offers to enhance the village’s market presence.
- • Ensure compliance with local regulations, safety standards, and hospitality best practices.
- • Prepare regular reports on operations, sales performance, occupancy rates, and financial results for management.
- Coordinate with kitchen staff.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, Tourism, Hotel Management, or a related field
- Minimum 5–8 years of experience in hospitality or tourism operation
- At least 3–5 years in a managerial or senior supervisory role
- Proven experience managing resorts, hotels, tourist villages, compounds, or large recreational facilities
- Experience in multi-department management (accommodation, maintenance, security, guest services, etc.)
- Strong understanding of hospitality operations and service standards
- Proven ability to manage large teams and multiple departments
- Experience in staff training, performance evaluation, and discipline
- Ability to develop and implement policies, procedures, and SOPs
- Solid experience in budget preparation and cost control
- Understanding of profit & loss (P&L) management
- Ability to analyze occupancy rates, revenue, and operating costs
- Experience in sales planning and revenue optimization
- Strong leadership and decision-making ability
- High level of organization and time management
- Ability to work under pressure and handle multiple priorities
- Results-driven, professional, and accountable
- Strong sense of responsibility and integrity